< 1 s
from a visitor's message to your inbox
7
kinds of proactive messages
0 €
of per-resolution fees
1 line
of code to install the Messenger
Shared inbox
One inbox for chat, email and tickets
Every conversation lands in the right team inbox, with the customer's whole story beside it. Assign, snooze, tag and close from the keyboard, see who else is looking, and leave internal notes that @mention a teammate.
- Team inboxes with round-robin
- Macros with actions
- Collision detection and typing indicators
- Keyboard shortcuts for everything
Internal note
@tom can you check the logs for this one?
Messenger
A Messenger your customers actually like using
One line of JavaScript puts a fast, beautiful Messenger on your site and in your app. Visitors chat in real time, see when you'll be back, find answers in your Help Center, and submit tickets without leaving the page.
- Identified users with identity verification
- Email fallback when they leave
- Read receipts and CSAT ratings
- Your colors, your greeting
Acme
Hi there 👋
How can we help?
Send us a message
We typically reply in under an hour
Search for help
Change your plan ›
Download your invoices ›
Help Center
Answers that work while you sleep
Write articles once and publish them to a public, search-friendly Help Center and inside the Messenger. See which articles get read and which ones leave people unhappy.
- Collections and drafts
- Search in the Messenger
- Views and reactions per article
- Several help centers per workspace
How can we help?
🚀
Getting started
6 articles
💳
Billing
4 articles
🔌
Integrations
9 articles
🛠️
Troubleshooting
7 articles
Outbound
Start the conversation, not just answer it
Send email campaigns, in-app chats and posts, banners, product tours, onboarding checklists and NPS surveys, each to exactly the right segment, and chain them in automated series.
- Segments on any attribute or event
- Series with waits and conditions
- Open, click, reply and goal tracking
- Personalization with fallbacks
62%
opened
18%
clicked
31%
goal
Workflows & SLAs
Automation you can read in one glance
Route billing questions to Billing, prioritize VIPs, auto-reply outside office hours, close silent conversations. Plain rules, no black box. SLAs count your office hours and warn you before anything slips.
- Triggers, conditions, actions
- Office hours per time zone
- First, next reply and close targets
- Auto-close and CSAT on close
When
A customer starts a conversation
If
Message contains invoice or refund
Then
Assign to 💳 Billing (round robin)
Apply the 1-hour SLA
Tickets
Tickets for the work that takes longer
Turn a conversation into a customer ticket with its own fields and states, track internal back-office work, and link every customer who hit the same bug to one tracker, then update them all at once.
- Customer, back-office and tracker tickets
- Custom fields per type
- States your customers can see
- One update to every linked customer
CSV export stops at 10,000 rows
In progress14 linked customer conversations
And everything around it, built in.
Contacts & companies
Users, leads, companies, custom attributes, events, tags and saved segments.
Reports
Volume, first reply, time to close, SLA hits, CSAT, teammates and articles.
Email channel
Forward your support address or connect any IMAP/SMTP mailbox. Threads stay threads.
Your data, yours
CSV import (Intercom exports work as is), full export, REST API and signed webhooks.
Realtime everywhere
Messages, typing, assignments and seen receipts appear instantly for everyone.
Office hours
Per time zone, shown in the Messenger, used by workflows and SLAs.
Identity verification
HMAC-signed users, so nobody can read another person's conversations.
Installable app
Answer from your phone : Hellolyne installs like a native app, with notifications.
Switching from Intercom?
Import your contacts from Intercom's CSV export, paste one snippet, forward your support address. Most teams switch in an afternoon.
Say hello to your customers.
Free for two teammates and a thousand contacts. Upgrade when you grow, and pay us the simple way.